Jennifer S.

Casa Polanco was perfect! Such a great escape from the craziness of the city! Rodolpho was a wonderful guide! LOVED HIM!

Irina S.

Everline Travel expertly managed our tour, showcasing exceptional professionalism and efficiency. They promptly addressed any issues, ensuring a well-thought-out and enjoyable experience. Their meticulous planning and attention to detail greatly enhanced our trip.

Jim B.

My overall experience with the hotel was good, but I had an issue with the refund process. It took longer than expected, which caused some inconvenience. I hope this can be improved to provide a faster and more reliable service.

Barbara G.

We had an excellent time with Everline Travel outstanding and thorough service. All staff were extremely professional and knowledgeable. Caesars Palace was a great place to stay and were treated like family. Wondering breakfasts and additional services.

Brian P..

My wife and I recently enjoyed a wonderful vacation at El Dorado Casitas Royale in Riviera Maya. The resort was exceptional—beautifully maintained with attentive staff, exquisite dining options, and a serene atmosphere that made our stay truly relaxing. However, our experience with the travel agency had a rocky start. We were informed that our flights were included with the vacation membership we rented. Upon receiving the confirmation receipt, we noticed the flights were not listed. We had to purchase the flight tickets ourselves and were assured by Everline Travel that we would be reimbursed. It took about three weeks to receive the reimbursement, which was a bit of an inconvenience. Despite this initial issue, the rest of our trip was fantastic. The resort's amenities and the overall experience more than made up for the early hiccup. We would definitely recommend El Dorado Casitas Royale for anyone seeking a luxurious getaway.

Mark S.

I booked a room with an ocean view, but upon check-in it wasn’t assigned to me. Fortunately, after speaking with the staff the issue was resolved and I was given the correct room. It would be great if more attention was paid to these details from the start.

Lauran G.

The trip was fantastic. Carolina went above and beyond to accommodate every request and there were lots of them. The staff and chef were over the top amazing.

Aaron S.

We recently stayed in a suite at Moon Palace Golf & Spa, which we booked through Everline Travel. The booking process was smooth, and the resort itself was absolutely beautiful — luxurious accommodations and great service. One thing I want to highlight for future travelers: Everline Travel offered us the option to handle our transportation to and from the airport. We decided to decline that offer, thinking we could just arrange it ourselves. That turned out to be the biggest mistake of our trip. We ran into issues with local taxis trying to overcharge us, and the experience was stressful and frustrating. In hindsight, we definitely should have let Everline Travel take care of the transportation, even if it came with a cost. It would have saved us time, hassle, and money in the long run. If you're planning a trip to Cancun and booking through Everline Travel, I highly recommend letting them arrange your airport transfers — it's worth it for the peace of mind alone.

Carmen W.

Our trip was everything we had hoped for — the experience itself was fantastic, and the company delivered on all the promises made. However, our interactions with the representative were a bit challenging. She was new and seemed to lack the necessary knowledge, which made the planning process more time-consuming and occasionally frustrating. While we understand that everyone has to start somewhere, we believe the agency could benefit from providing more thorough training for their staff to ensure a smoother experience for future clients.